DATA PROTECTION NOTICE FOR CUSTOMERS
This Data Protection Notice (“Notice”) sets out the basis which Bunkerchain Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in
accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including
personal data in the possession of organisations which we have engaged to collect, use, disclose or process
personal data for our purposes.
PERSONAL DATA
- As used in this Notice:
“customer” means
an individual who (a) has contacted us through any means to find out more about any goods or services we
provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us;
and
“personal data”
means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from
that data and other information to which we have or are likely to have access.
- Depending on the nature of your interaction with us, some
examples of personal data which we may collect from you include name, email address, telephone
number.
- Other terms used in this Notice shall have the meanings given to
them in the PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
- We generally do not collect your personal data unless (a) it is
provided to us voluntarily by you directly or via a third party who has been duly authorised by you to
disclose your personal data to us (your “authorised
representative”) after (i) you (or your authorised representative) have
been notified of the purposes for which the data is collected, and (ii) you (or your authorised
representative) have provided consent to the collection and usage of your personal data for those
purposes, or (b) collection and use of personal data without consent is permitted or required by the
PDPA or other laws. We shall seek your consent before collecting any additional personal data and before
using your personal data for a purpose which has not been notified to you (except where permitted or
authorised by law).
- We may collect and use your personal data for any or all of the
following purposes:
- performing obligations in the course of or in connection with our
provision of the goods and/or services requested by you;
- verifying your identity;
- responding to, handling, and processing queries, requests,
applications, complaints, and feedback from you; and
- complying with any applicable laws, regulations, codes of practice,
guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental
and/or regulatory authority.
- We may disclose your personal data:
- where such disclosure is required for performing obligations in the
course of or in connection with our provision of the goods and services requested by you.
- The purposes listed in the above clauses may continue to apply even
in situations where your relationship with us (for example, pursuant to a contract) has been terminated
or altered in any way, for a reasonable period thereafter (including, where applicable, a period to
enable us to enforce our rights under a contract with you).
WITHDRAWING YOUR CONSENT
- The consent that you provide for the collection, use and disclosure
of your personal data will remain valid until such time it is being withdrawn by you in writing. You may
withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any
or all of the purposes listed above by submitting your request in writing or via email to our Data
Protection Officer at the contact details provided below.
- Upon receipt of your written request to withdraw your consent, we
may require reasonable time (depending on the complexity of the request and its impact on our
relationship with you) for your request to be processed and for us to notify you of the consequences of
us acceding to the same, including any legal consequences which may affect your rights and liabilities
to us. In general, we shall seek to process your request within thirty (30) business days of receiving
it.
- Whilst we respect your decision to withdraw your consent, please
note that depending on the nature and scope of your request, we may not be in a position to continue
providing our goods or services to you and we shall, in such circumstances, notify you before completing
the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us
in writing in the manner described in clause 8 above.
- Please note that withdrawing consent does not affect our right to
continue to collect, use and disclose personal data where such collection, use and disclose without
consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
- If you wish to make (a) an access request for access to a copy of
the personal data which we hold about you or information about the ways in which we use or disclose your
personal data, or (b) a correction request to correct or update any of your personal data which we hold
about you, you may submit your request in writing or via email to our Data Protection Officer at the
contact details provided below.
- Please note that a reasonable fee may be charged for an access
request. If so, we will inform you of the fee before processing your request.
- We will respond to your request as soon as reasonably possible. In
general, our response will be within seven (7) business days. Should we not be able to respond to your
request within thirty (30) days after receiving your request, we will inform you in writing within
thirty (30) days of the time by which we will be able to respond to your request. If we are unable to
provide you with any personal data or to make a correction requested by you, we shall generally inform
you of the reasons why we are unable to do so (except where we are not required to do so under the
PDPA).
PROTECTION OF PERSONAL DATA
- To safeguard your personal data from unauthorised access,
collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced
appropriate administrative, physical and technical measures such as authentication and access controls
(such as good password practices, need-to-basis for data disclosure, etc.), encryption of data,
up-to-date antivirus protection, web security measures against risks, and security review and testing
performed regularly.
- You should be aware, however, that no method of transmission over
the Internet or method of electronic storage is completely secure. While security cannot be guaranteed,
we strive to protect the security of your information and are constantly reviewing and enhancing our
information security measures.
ACCURACY OF PERSONAL DATA
- We generally rely on personal data provided by you (or your
authorised representative). In order to ensure that your personal data is current, complete and
accurate, please update us if there are changes to your personal data by informing our Data Protection
Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
- We may retain your personal data for as long as it is necessary to
fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
- We will cease to retain your personal data, or remove the means by
which the data can be associated with you, as soon as it is reasonable to assume that such retention no
longer serves the purpose for which the personal data was collected, and is no longer necessary for
legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
- We generally do not transfer your personal data to countries outside
of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will
take steps to ensure that your personal data continues to receive a standard of protection that is at
least comparable to that provided under the PDPA.
DATA PROTECTION OFFICER
- You may contact our Data Protection Officer if you have any
enquiries or feedback on our personal data protection policies and procedures, or if you wish to make
any request, in the following manner:
Contact No. : 91760135
Email Address : info@bunkerchain.io
EFFECT OF NOTICE AND CHANGES TO NOTICE
- This Notice applies in conjunction with any other notices,
contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of
your personal data by us.
- We may revise this Notice from time to time without any prior
notice. You may determine if any such revision has taken place by referring to the date on which this
Notice was last updated. Your continued use of our services constitutes your acknowledgement and
acceptance of such changes.
Effective date : 14/10/2024
Last updated : 14/10/2024